FAQ
When will my item be delivered? / Can my item be delivered?
After successfully purchasing the product on our website, you will receive an email notification from us. Items are usually shipped within 3 business days. You will then receive another email with the tracking number. You can check your package status at any time using this tracking number .
Does Muruta deliver everywhere?
We ship worldwide!
Do I need an account to order?
No, you can also place an order as a guest. However, there are several advantages to having an account with us:
Fast checkout process
You can easily view your order status and order history.
You will receive updates on our new releases and special offers.
What should I do if I've forgotten my password?
On the login page, click on "Forgot your password?" and you will be redirected to a page where you can create a new password.
What happens if I entered the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address, but we cannot change your order.
Which payment methods are accepted?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
How secure is my online order?
When you shop online with your credit card, all your information is entered on a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
How can I change or cancel my order?
We reserve the right to accept or reject any order, or any part thereof, at any time after receiving it, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original payment method.
>> Please note that orders that have already been packed or shipped cannot be cancelled.
Can I change my delivery address after placing my order?
Please note that your delivery address cannot be changed once your order has been processed or shipped. Please update your delivery address to your home address instead of your work address, as we do not know how long the destination customs office will hold the package.
Can I return goods and who bears the costs?
Yes, you can return the delivered goods or cancel your contract within the return and cancellation period without giving any reason.
If you have already paid for the goods, you will receive a refund, unless you are obligated to provide compensation for the value of the goods.
You will have to pay for the return shipping costs yourself.